Grievance Redressal

Level 1

Requests would be accepted only if it's from registered email ids

Call Us :

Contact Number : 1800-102-4565

Time : 9.00 am to 7.00 pm ( Monday to Saturday)

Write to us: customercare@chola.murugappa.com

ASV Adarsh Complex, 719, Pathari Road, off Mount road Near Thousands Light Metro station,Behind Raj video vision, Anna Salai, Chennai 600002

Level 2

If the resolution provided at Level 1 does not meet your expectation, you can approach our Customer Service Head through any of our access channels mentioned below.

Any issues relating to services provided by the outsourcing agency with regard to customer interaction can be escalated to Customer Service Head.

Head - Customer Service

Contact Number: 044-40906097

Email ID: customerservicehead@chola.murugappa.com

* Applicable when level wise escalation is followed

Level 3

If the resolution provided at Level 2 does not meet your expectation, you can approach the Grievance Redressal Officer through any of our access channels mentioned below.

Grievance Redressal officer

Contact Number: 044 - 40906097

EMAIL ID: gro@chola1.murugappa.com

* Applicable when level wise escalation is followed

Level 4

If the customer's query or complaint is not resolved within a period of one month from date of complaint the customer may also approach the RBI Ombudsman / Regional Office of Dept. of Supervision – RBI

Contact Ombudsman:

To Know more about the Ombudsman Scheme Click Here

Officer-in-Charge
Department of Supervision
Regional Office - Chennai
Reserve Bank of India
Fort Glacis, No.16, Rajaji Salai
Chennai 600 001
Tel: 044- 2539 9189

* Applicable when level wise escalation is followed

Contact details of Principal Nodal Officer:

Name : Mr. Krishnakumar K.P

Contact Number : 044 - 40906114

EMAIL ID: principalnodalofficer@chola.murugappa.com